Disclosure Statement
Licensing Information
JLS Solutions Ltd t/a Jamie & Co, is a Financial Advice Provider (FAP), licensed through an Authorised Body under full license through Kiwi Adviser Network (FSP763551) and is regulated by the Financial Markets Authority to provide financial advice.
Our Financial Services Provider (FSP) number is FSP1002893.
Nature & Scope of Advice Provided
Here are the things we can help you with. As you can see, they are focused on helping you buy property and grow your assets, as well as advising on insurance to protect your health and financial wellbeing.
Finding the right mortgage and managing the paperwork when you apply for your loan.
Providers & Advice Type
Providers we work with:
ANZ, ASB, BNZ, Westpac, Kiwibank, ASAP Finance, Avanti, Basecorp, Cooperative Bank, CMFL, Cressida Capital, DBR, First Mortgage Trust, Funding Partners, Heartland Bank, Liberty, Pepper Money, Plus Finance, Prospa, SBS, TSB, ASB Go Home Loans, Pallas Capital and Southern Cross Partners.
We do not provide financial advice services relating to:
Legal or estate planning (e.g. wills, trusts, contracts, etc.)
General Insurance advice
Personal Insurance advice
Investment products (e.g. shares, bonds, managed funds, KiwiSaver, etc.)
You will need to consult an appropriate specialist if you would like advice on the above. Should you need a recommendation, we are happy to recommend you to a specialist.
Commissions or other Incentives
We receive commissions at settlement from the relevant lender if you choose to take out a mortgage following my advice. The commissions are between 0.55% and 1% of the initial mortgage balance or amount funded. I may/will also receive 0.15% to 0.20% of the mortgage balance on each anniversary.
Some lenders may charge a fee which can often be capitalised (or added) to the amount of your loan. This fee is normally calculated as a percentage of your loan at drawdown but can be a flat fee which is typically 1% of the loan amount.
Mortgage commission claw backs: If you repay in part a mortgage within 27 months of drawdown, the lender may take back some of or all of the commission Jamie & Co earned. If you have refinanced using another broker or by going direct to a bank, Jamie & Co may charge you a one-off fee to cover the income that the lender has “clawed back” from Jamie & Co.
If you repay your mortgage from the sale of a property or by any other means and this intention or possibility was not communicated in writing prior to settlement, Jamie & Co Financial Advisers may also in its sole discretion charge a fee to recover the commission claw back that the lender charges. Please let us know if there is this possibility.
We may refer you to other service providers, including Generate KiwiSaver and Generate Managed Funds. Therefore, we need to disclose that if you decide to invest with Generate, we will receive a commission for referring you. The commission is an ongoing payment of 0.125% of your account balance. This fee is paid to us by Generate from the revenue they receive from the fees you pay.
Conflicts of Interest
We are paid commissions by lenders when a mortgage settles and in some cases at the mortgage anniversary each year.
We ensure that we prioritise your interests by following an advice process that considers your circumstances and goals. We research suitable products and providers to ensure the advice meets your needs.
We also undergo annual training on how to manage any conflicts of interest and record any conflicts in a register that we review and manage.
JLS Solutions Limited is subject to a yearly audit and compliance reviews to ensure we meet our obligations while doing right by our clients.
Complaints handling and dispute resolution
At Jamie & Co we love feedback, if you have a complaint we would appreciate your honesty, to make a complaint please email hello@jamieandco.nz.
When we receive a complaint, we will consider it following our internal complaints process:
We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint. You can log a compliant through your Jamie & Co client portal.
We aim to resolve complaints within 10 working days of receiving them. If we are unable to resolve the issue, we will contact you within that timeframe to let you know we need more time to consider your complaint.
We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.
If you have a problem, concern, or complaint about any part of our service, please notify us so we can attempt to resolve the problem. You may contact our internal disputes service by telephoning 021 227 6183, by email hello@jamieandco.nz, or in writing to 62 College Hill, Ponsonby, Auckland 1011.
If we cannot agree on a resolution you can refer your complaint to our external dispute resolution service. This service is independent and will cost you nothing and will assist us to resolve things with you. The name of this service and their contact details are:
Financial Services Complaints Limited (FSCL) - A Financial Ombudsman Service complaints@fscl.org.nz
0800 347 257
PO Box 5967 Wellington 6140
Duties Information
Jamie & Co Financial Advisers, and anyone who gives financial advice on our behalf, has duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.
We are required to:
Give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests.
Exercise care, diligence, and skill in providing you with advice specific to your circumstances.
Meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice).
Meet standards of ethical behaviour, conduct, and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should, and give you suitable advice).
Professional Indemnity Insurance
All our advisers are covered with professional indemnity insurance policies. This provides protection for our customers in unlikely cases of financial loss due to misrepresentation, negligence, financial loss through fraud, omission or employee dishonesty.
Last update: 2/7/2025